BBVA
Bill Payments Dashboard
About BBVA Payments
I am currently working in the Global Payments area of the BBVA app.
In Payments, we focus on understanding our customers' needs across various contexts and regions to design solutions that simplify day-to-day payment and collection processes and make consumer financing more accessible.
Part of my daily responsibilities include ensuring that BBVA's design guidelines and patterns follow established design guidelines and patterns, ensuring consistency across platforms. re consistently followed across all products while considering the solutions from various countries when creating a global design.
I closely collaborate with teams in Latin America, ensuring their proposals fit within the overall ecosystem by reviewing flows, providing feedback, and developing new features that meet their needs.
Payments Dashboard
The Bill Payments Dashboard was created in response to users' need to view and manage their bills within a single ecosystem. It allows them to see upcoming due dates, pending payments, and recent transactions in detail, while also providing shortcuts to related tasks, such as paying a new bill or scheduling payments.
This project was carried out following the three key pillars of the bank's relational model:
Personalization
The user expects the bank to offer products tailored to their individual goals.
Facilitation
The user expects the bank to offer products tailored to their individual goals.
Anticipation
The bank anticipates the user's needs based on their specific context. Text
This project was led by my team, the Global Team, and I took ownership of it and collaborated closely with squads from Mexico and Argentina to ensure that the needs of both countries were met.
Process
Initially, the México Design Team conducted a research and discovery phase, which we analyzed from a global perspective to shape the insights and develop initial concepts. We then held multiple workshops across the three countries to collaboratively arrive at the ideal solution.
I was responsible for converting the initial sketches into the final flow, reviewing them with the BBVA Design System leads to ensure compliance with global behavior patterns. After this review, I finalized the entire flow, validated it with our Tech Lead, and prepared the documentation and final deliverables.
As the project covered use cases from all three countries, I also coordinated the design with the BBVA Design System leads and ensured that the adaptations for Mexico and Argentina were implemented accurately by my team.
One of the many workshops we held with the teams from Mexico and Argentina, where I presented my proposals for the dashboard.
Challenges
These were some of the challenges I faced while creating a global and modular dashboard design that accommodates the needs of all three participating countries while remaining user-friendly and intuitive.
Create a Global and Modular Dashboard Design
that meets the needs of all three participating countries while staying user-friendly and intuitive.
Ensure the dashboard gives a Real-Time Financial Overview
of their current financial status, including upcoming payment deadlines, enabling quick decision-making.
Design a Seamless Payment Management
for easy and efficient payment management, allowing users to handle their payments swiftly.
Adherence to Design Guidelines
following established design guidelines and patterns, ensuring consistency across platforms.
Main View
The main view features quick actions at the top for easy user access, followed by an informative card showing upcoming services, their amounts, and payment dates.
Next, there’s access to a list of favorite and scheduled services.
Recent Transactions
This section provides a list of dates, allowing the user to see the most recent payments, including the amount and the corresponding service.
Service Details
This view lets the user dive deeper into a service, check its status (whether scheduled or not), manage its alias and scheduling, and view detailed payment history.s.
